Shipping policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
We ship internationally to most countries. Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| International | 7–12 business days |
Please note these are estimates provided by our shipping carriers and are not guaranteed. Delivery times may vary due to customs processing, local courier delays, weather, or high-demand periods (e.g., holidays).
Total Estimated Delivery Time
Order Processing (1–2 days) + Shipping (7–12 days) = 8–14 business days from order placement to delivery, in most cases.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.
Shipping Delays
While we work with reliable shipping partners, occasional delays can occur that are outside our control (customs, weather, carrier issues, peak seasons). We appreciate your patience and will assist wherever possible if your order is delayed beyond the estimated window.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. Contact us as soon as possible if you need to correct your address after ordering.
Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please contact us within [X] days so we can investigate with the carrier. If your package appears lost in transit, contact our support team at [support email] and we will work with you to resolve the issue.
Multiple Items
Since we work with multiple suppliers, items purchased together may sometimes ship separately and arrive in different packages/timeframes. You will not be charged extra for this.